TellTims.ca: Tim Hortons Survey Steps, Code and Reward Explained (2026)
Last updated: November 4, 2026
You finish a Tim Hortons run, glance at the bottom of the receipt, and see an invitation to take a survey. It sounds simple, but the search results around telltims ca do not agree with each other. Some promise a free drink. Some promise a drink for one dollar. Some say the code lasts seven days. Others say thirty days. That disagreement is the reason this article starts with the one source that settles the first step, then separates what the official TellTims.ca page actually shows from what third party guides claim.
The official TellTims.ca landing page, checked on November 4, 2026, is short. It welcomes you to the Tell Tims Survey and asks you to enter the survey code located on the bottom of your receipt, using numbers only, with no hyphens or spaces. It offers English, French for Canada, and Spanish for Latin America. It does not state a reward, a deadline, a code length, or eligibility rules on that page. That gap matters, because it means your receipt invitation, not a random guide, is the authority for your offer and its dates.
What follows gives you the exact steps, the common rewards that Canadian guides report, the points where those guides disagree, and the fixes for a code that will not work. Keep your receipt beside you until the last step, because the validation code at the end is shown once.
Key Takeaways
Key Takeaways
▸ TellTims.ca is the Canadian survey site for Tim Hortons. TellTims.com is the version used in the United States, and the two offers differ.
▸ You need the survey code from the bottom of a Tim Hortons receipt. Enter the digits only, with no hyphens or spaces.
▸ The official landing page does not name a reward or a deadline. Your receipt invitation states the offer that applies to you, so read it before you start.
▸ Canadian guides commonly report a one dollar hot chocolate, French vanilla, or iced coffee, and a seven day window to enter the code. Treat those as common reports, not as a promise printed on every receipt.
▸ At the end you get a validation code. Write it on your receipt at once, because it is shown only once, and take that receipt back to redeem the offer.
▸ Never pay anyone for a survey code, and never enter a card number or PIN on a survey site. TellTims asks for a receipt code, not payment details.
Quick Answer: How to Take the TellTims Survey
Go to TellTims.ca, enter the survey code from the bottom of your Tim Hortons receipt with digits only, answer the questions about your visit, and write down the validation code shown at the end. Take that receipt back to a participating Tim Hortons restaurant to redeem the offer printed on your invitation. Start soon after your visit, because guides commonly report a seven day entry window, and your receipt may set its own date.
Basis: TellTims.ca landing page checked November 4, 2026, plus Canadian survey guides listed in References. The receipt invitation is the authority for any single offer.
What TellTims Is
TellTims is the name Tim Hortons uses for its customer satisfaction survey. In Canada the survey runs at TellTims.ca. It is powered by Qualtrics, which is why the landing page carries a Powered by Qualtrics note. The survey asks about a recent visit, covering food and drink quality, service, speed, cleanliness, and overall satisfaction. Tim Hortons uses those answers to spot problems at a specific restaurant, not to judge one guest.
Two common misunderstandings cause most of the confusion around this survey. First, TellTims is not a prize draw in the usual sense for most Canadian guests. The invitation offers a validation code for a set item or price on a return visit, rather than entry into a draw where only a few people win. Second, TellTims is not a Tim Hortons menu page, an app login, or a gift card balance checker. If a site asks for a gift card PIN, an app password, or payment, you are not on the real survey page. The real landing page asks for one thing at the start, a receipt code.
It also helps to know what the survey is not asking you to do. You do not need a Tims Rewards account to enter a receipt code, and the landing page does not ask you to sign in. Some guests report that a digital survey offer can appear in the Tims app after a mobile order, but the receipt route at TellTims.ca is the route described on the printed invitation, and it is the route this article follows step by step.
Expert tip: Use the exact site printed on your receipt. Canadian receipts point to TellTims.ca, while American receipts point to TellTims.com. Typing the wrong ending is the fastest way to land on a copycat page or the wrong country’s offer.
Where to Find Your Survey Code
Your survey code is on the bottom of your Tim Hortons receipt, as the TellTims.ca landing page states. Look near the invitation text at the foot of the receipt, below the order total and any Tims Rewards line. The invitation also states the offer tied to that receipt, so read the whole block before you throw the receipt away or fold it into a pocket where the code smudges.
Canadian guides commonly describe the code as a 21 digit number. The official landing page itself does not state a length, and that distinction is worth keeping in mind. If your receipt shows a code of a different length, trust the receipt. Enter the digits exactly as printed, but leave out any hyphens or spaces, as the landing page instructs. A phone or computer will often add a space when you paste, so type the code by hand if the first attempt fails.
Not every receipt carries a survey invitation. App orders, drive thru orders, and some restaurant formats print receipts differently, and a receipt with no invitation has no code to enter. In that case there is nothing to fix and no other code to use. Keep the receipt for a different reason instead, because you may still need it for a refund or an order problem. For help with a visit itself, check the Tim Hortons hours guide to confirm that restaurant is open before you go back.
| Check this | Where it sits | What to do |
|---|---|---|
| Survey code | Bottom of the receipt | Type digits only, no hyphens or spaces |
| Offer | Invitation block on the same receipt | Note the item, price, and any date shown |
| Restaurant and date | Top of the receipt | Use these details to answer the survey honestly |
Caption: The receipt is the whole entry ticket. Without the code block, there is no TellTims entry for that visit.
How to Take the TellTims Survey Step by Step
The survey takes only a few minutes, and it works on a phone or a computer. Set aside a quiet moment, keep the receipt in hand, and do not close the browser tab until you have saved the final code. The steps below follow the Canadian landing page as checked on November 4, 2026.
- Open TellTims.ca. Type the address yourself or use the address printed on your receipt. Check that the page shows the Tim Hortons logo and the heading Welcome to the Tell Tims Survey.
- Choose your language. English is the default. French for Canada and Spanish for Latin America are also listed in the language menu.
- Enter the survey code. Type the code from the bottom of your receipt, digits only, with no hyphens or spaces, then select Next.
- Answer about your visit. Rate the food, drink, service, speed, and cleanliness, and add a short comment if the survey asks for one. Answer for the visit on that receipt, not for Tim Hortons in general.
- Finish and save the validation code. When the survey ends, a validation code appears. Write it in the space on your receipt at once, and take a photo of it as a backup. The code is shown only once.
- Redeem on a return visit. Take the receipt with the validation code to a participating Tim Hortons restaurant and present it when you order the offer item, within the period your invitation states.
Be specific in the comment boxes if you use them. A note such as cold coffee at the drive thru at lunch, or a clean dining room and fast service, helps a restaurant fix a real problem or keep doing what worked. Vague praise or vague complaints give the restaurant nothing to act on, and they do not change your reward either way.
Expert tip: Do the survey on the same device you will use for the photo backup, and screenshot the final screen before you close it. If the ink on your receipt is faint, that photo is the only copy of the validation code you have.
What Reward Do You Get
Here is where honesty matters more than a neat answer. The TellTims.ca landing page does not name a reward, so no article can honestly promise one reward for every Canadian guest. Your receipt invitation names your offer, and that offer is the one you should expect. If your receipt says one thing and a guide says another, follow the receipt.
With that warning in place, Canadian guides consistently report the same common offer: a hot chocolate, French vanilla, or iced coffee for one dollar on a return visit. Some guides also mention a two classic donut offer or a 10 pack of Timbits offer on some invitations. That variation is normal, because offers can differ by restaurant, by time, and by the invitation printed on a given receipt. The Tim Hortons coffee questions guide explains the drinks behind those offers if you are choosing between them.
Redemption has a few practical limits that guests often miss. The offer usually applies to the named item with no modifications, and it usually cannot be combined with another offer. In the United States the reported offer is different, commonly a 10 pack of Timbits for one dollar, which is one more reason to use the site for your own country. If you planned to pay with a gift card on the return visit, read the how to use a Tim Hortons gift card guide first, so the gift card and the survey offer do not trip each other up at the till.
| Offer reported in Canada | What it usually means | Status |
|---|---|---|
| Hot chocolate, French vanilla, or iced coffee for one dollar | The most commonly reported Canadian offer | Check your receipt |
| Two classic donuts for one dollar | Reported on some invitations | Check your receipt |
| 10 pack of Timbits for one dollar | Reported on some invitations, and the common United States offer | Check your receipt |
Caption: These are the offers Canadian and American guides report most often. None of them appears on the TellTims.ca landing page itself, so your receipt remains the final word.
How Long Your Code and Reward Last
Two different clocks apply, and mixing them up is the most common way guests lose an offer. The first clock is the entry window, the time you have to start the survey after your visit. The second clock is the redemption window, the time you have to use the validation code after you finish the survey. Your receipt invitation may state one or both dates, and those dates beat any general guide.
Canadian guides commonly report a seven day entry window, meaning the receipt code should be entered within seven days of purchase. They commonly report a thirty day redemption window for the validation code, counted from the purchase or from the survey, depending on the guide. Some guides disagree on that second point, with some saying the validated receipt is good for thirty days from purchase and others saying thirty days from the survey. Because the guides disagree, do not plan around the longest version. Enter the code as soon as you can, and redeem the validation code on your next visit rather than leaving it for weeks.
One more limit appears in guides with different numbers attached, from one survey every fifteen days to one per month, and one survey per receipt in every version. The safe reading is simple: one receipt gives one entry, and the code cannot be reused. If you visit twice, you have two receipts and two separate invitations, each with its own code and dates.
Expert tip: Write the purchase date on the receipt next to the validation code. When you return, you and the staff member can see at a glance whether the offer is still inside its window, without guessing from memory.
TellTims.ca and TellTims.com: Canada and United States Difference
Canada and the United States use different TellTims addresses, and that split explains many search result contradictions. TellTims.ca serves Canada, with English, French for Canada, and Spanish for Latin America on the landing page. TellTims.com serves the United States. A Canadian receipt code belongs on the Canadian site, and an American receipt code belongs on the American site.
The offers differ too. Canadian guides report the one dollar drink offer most often, while American guides report a 10 pack of Timbits for one dollar most often. If you are a Canadian guest who visited a restaurant in the United States, use the site printed on that American receipt, and expect the American offer. The same logic runs the other way for an American guest visiting Canada. Crossing the border does not turn one country’s survey into the other country’s survey.
| Point | Canada | United States |
|---|---|---|
| Survey site | TellTims.ca | TellTims.com |
| Commonly reported offer | Hot chocolate, French vanilla, or iced coffee for one dollar | 10 pack of Timbits for one dollar |
| Language options on the Canadian page | English, French for Canada, Spanish for Latin America | See the invitation on the American receipt |
Caption: Offers are reported by third party guides, not stated on the TellTims.ca landing page. Always follow the site and offer printed on your own receipt.
No Receipt or Code Not Working
A code that will not work usually has a plain cause. Work through these checks in order before you assume the survey is broken. First, confirm you are on TellTims.ca for a Canadian receipt, not TellTims.com and not a copycat site. Second, retype the code with digits only, leaving out hyphens and spaces, and check each digit against the receipt, because a faded 3 can look like an 8. Third, check the date. If more than seven days have passed since purchase, guides report that the code may have expired, and your receipt may state its own limit.
If the code was already used, the site will not accept it a second time. Each receipt code works once. If you lost the validation code after finishing, there is no second display of it, which is why the photo backup in the steps above matters so much. If the page itself will not load, try a different browser or connection, and avoid any site that asks for payment to fix a survey code. A real TellTims page never charges to take the survey.
Guests with no receipt code at all still have a route to be heard. Tim Hortons restaurant staff can pass feedback on, and the official Tim Hortons site lists contact routes for guest care. That route will not give you a survey validation code, because the code only comes from a receipt invitation, but it does get a real complaint or compliment to the right team. Do not buy a code from a third party site. A bought code may belong to someone else, may already be used, and may put your own visit details into a survey you did not take.
Expert tip: If the code fails twice, stop and photograph the receipt first. That photo preserves the code, the date, and the offer wording, so you can retype slowly or show staff exactly what the invitation promised.
Mistakes to Avoid
- Waiting too long: guides commonly report a seven day entry window, so a receipt left in a car for two weeks is often a lost entry.
- Typing hyphens or spaces: the landing page asks for numbers only, and a pasted code with spaces is a common silent failure.
- Closing the tab early: the validation code is shown only once, so closing before you write it down ends the reward.
- Using the wrong country site: TellTims.ca and TellTims.com are not interchangeable, and neither accepts the other country’s receipt code reliably.
- Trusting a copycat page: if a page promises a cash prize, asks for a card number, or charges a fee, leave it at once and go to the address on your receipt.
- Assuming every receipt qualifies: some receipts carry no invitation, and no code means no survey entry for that visit.
- Modifying the offer item: the common Canadian offer is for the named item as listed, so extras or swaps may void the one dollar price at the till.
Expert tip: Redeem the offer at a restaurant you know is open, and check Tim Hortons hours for that location first. A wasted trip on the last day of a validation window is the most avoidable loss in this whole process.
Frequently Asked Questions
What is TellTims.ca?
TellTims.ca is the Canadian customer satisfaction survey site for Tim Hortons. You enter a survey code from the bottom of a receipt, answer questions about that visit, and receive a validation code for the offer on your invitation.
Is TellTims.ca the official Tim Hortons survey site?
Yes, for Canada. The landing page carries the Tim Hortons logo, the heading Welcome to the Tell Tims Survey, and a Powered by Qualtrics note. Use the address printed on your receipt, and avoid lookalike pages that promise cash or ask for payment.
Where is the Tim Hortons survey code on my receipt?
The code sits at the bottom of the receipt, in the survey invitation block. Enter the digits only, with no hyphens or spaces, exactly as the TellTims.ca landing page instructs. Guides commonly describe it as a 21 digit code, but the landing page itself states no length.
What do you get for completing the Tim Hortons survey in Canada?
Your receipt invitation states your offer. Canadian guides most often report a hot chocolate, French vanilla, or iced coffee for one dollar, with some invitations offering donuts or a 10 pack of Timbits instead. The landing page itself names no reward.
How long do I have to take the TellTims survey?
Canadian guides commonly report seven days from purchase to enter the code. Your receipt may state its own date, and that date wins. Enter the code soon after your visit rather than testing the limit.
How long is the validation code valid?
Guides commonly report thirty days, but they disagree on whether that period runs from purchase or from the survey. Redeem the code on your next visit, and follow any date printed on your receipt invitation, to avoid losing the offer to that disagreement.
Can I take the TellTims survey without a receipt?
No, not through TellTims.ca, because the entry page asks for a receipt code and offers no other entry route. You can still give feedback through Tim Hortons guest care routes, but that route does not issue a survey validation code.
Can I use one receipt code more than once?
No. Each receipt code works once. A second visit gives you a second receipt, and only a new invitation on that receipt gives you a new survey entry.
What is the difference between TellTims.ca and TellTims.com?
TellTims.ca is the Canadian survey site, and TellTims.com is the United States survey site. Their commonly reported offers differ, with a one dollar drink most often reported in Canada and a 10 pack of Timbits for one dollar most often reported in the United States.
Why is my TellTims code not working?
Check the country site, retype the digits with no hyphens or spaces, confirm the code has not already been used, and check the date against the seven day entry window guides report. If the code still fails, photograph the receipt and try again slowly, digit by digit.
Conclusion
TellTims.ca is a short survey with a long trail of conflicting guides around it, and the fix is to trust the shortest sources first: the landing page for the entry step, and your receipt for the offer and the dates. Enter the code soon, answer honestly about that one visit, save the validation code the moment it appears, and redeem it on your next trip. If you want to check your balance before that return visit, the Tim Hortons gift card balance guide covers the official routes, and the 10 assorted Timbits page is worth a look if your invitation offers that pack.
Keep the receipt, start the survey the same week, and treat any guide that promises a different reward from the one on your receipt as a warning sign, not a better deal. That habit turns a two minute survey into a reliable one dollar treat, instead of a lost code and a wasted trip.
References
- TellTims. TellTims Canada Survey landing page. Checked November 4, 2026.
- Tim Hortons. Tim Hortons Canada official site. Checked November 2026.
- Online Surveys Canada. Tim Hortons Survey Canada 2026. Updated September 1, 2026.
- Store Opinion Canada. TellTims.ca: Tim Hortons Canada Customer Survey. Updated August 21, 2026.
- Survey Guide. TellTims.com: Tim Hortons Survey. Published January 19, 2026.
